CFO Webcast: How to Modernize Billing When You Can't Change the Way Your Company Bills

How to Modernize Billing When You Can't Change the Way Your Company Bills

Webcast Summary

How do you modernize your billing systems when billing operations is responsible for 50,000 customers across 155 countries, 18 currencies, multiple languages, several brands, and using multiple rate plans? That’s exactly what Matthew Rigney, SVP of Billing Operations with PGi, shares in this recorded webcast.

Key learning objectives:

• Speaks to how he made the business case to modernize PGi’s billing systems and how he structured the rollout plan
• Shares his firsthand experience reconciling legacy rate plans along with new rate plans within the same billing system
• Discusses the approach PGi took to automate previously manual processes
• Examines the top ten lessons he's learned and what he would do the same and differently if given a second opportunity

Watch the recording Now!